Piano and Organ Tuning & Repairs
Hello, my name is Lucien Lowe, Australasian
Registered Piano Tuner/Technician, Licensed Electronics Technician.
For the last 30 years our business has been the repair, maintenance and tuning
of pianos, repair and maintenance of electronic organs, keyboards and digital
pianos and the supply of only quality instruments at affordable prices.
TUNING SERVICING AND MAINTENANCE
It is important to have only experienced and
qualified technicians service and tune your valued instrument. Good
instruments can be severely devalued and have performance compromised from
poor servicing. Australian Piano Tuners and Technicians Guild members are
a good start to selecting a good reliable piano tuner. These people have
had the training and experience necessary to do the job right and have
passed the necessary exams and criteria for acceptance into the Guild and
are bound by the Guild code of ethics. Your piano will sound and perform
at its very best.
Acoustic pianos are constructed of mostly timber. The biggest component of
timber in the piano being the all-important soundboard which is supported
behind the steel plate or frame. The soundboard supports the downward
pressure of the strings and oscillates in sympathy with them. This action
transduces the sound of the vibrating strings so that they can be clearly
heard. The soundboard being such a big piece of
timber moves with changes of humidity along with the bridges and tuning
plank. These tiny movements caused by humidity, temperature, vibration and
the natural tendency of stored energy (tension) in the string to gradually
relax causes the piano pitch to change and the piano to go out of
tune. The complex array of levers from the key to the wippen to the jack
to the hammer that strikes the string, can over time and use, need to be
adjusted (regulation). Poor regulation effects the response and tone of
the piano. For these reasons pianos need to be tuned at least
every twelve months. Periodic regulation and regular tuning keeps your
valued piano to it’s optimum sound and performance, keeps the instrument
at it’s designed pitch A440 and helps maintain its value. The cost for
this service each year is minimal compared to the cost of major repairs
and overhauls, which can result from neglecting your piano. Many, many
years of pleasure can be derived from a well- maintained piano.
When choosing a piano there are many things to consider, such as upright
or grand, what height or what length piano, what finish and colour, what
brand and whether digital or acoustic to name a few. The
Buyers Guide is an excellent read to gain some insight into deciding which
instrument is right for you. Click
or the icon on this site to receive
your FREE copy.
Buying your new piano from a qualified piano tuner can be a rewarding
experience. Buying from a salesman may be fine, but a piano
tuner/technician has knowledge and experience in the construction and
maintenance of the inside of the piano and has an interest in your
instrument long after your initial purchase. A piano tuner/supplier knows how to
select the best quality instrument for performance, longevity and value.
Your piano tuner is the one most likely to care for your
instrument for years to come. Selling the best value instrument
available makes perfect sense for the tuner/supplier and most importantly,
you the customer.
Piano tuners are generally passionate about their work and love to work
with good pianos.
Beware of cheaper instruments. It may turn out that performance and
longevity are compromised. There is generally always a good reason for the
cheap price tag. Old pianos can be thought of like old cars. Ongoing
maintenance can be expensive and good performance may not be possible
without major rebuilding. Most old pianos that are offered for sale
generally haven’t been serviced or tuned in years and may have suffered
major damage from neglect and the ravages of excess humidity throughout
their lives. Excess humidity changes can cause soundboard, tuning plank
and bridge problems that may not be immediately obvious to the untrained
eye. If buying an old piano it is imperative that you seek the advice of a
qualified piano tuner. Most tuners offer an appraisal service for a small
fee. A written report from your piano tuner can take much of the guesswork
out of purchasing an old clunker.
THE ACOUSTIC PIANO
As discussed previously humidity can have a profound effect on the
performance of your piano. Short term, immediately obvious effects are
stuck keys, notes that won’t sound, sluggish action, dull sound and tight
fallboards. Long term effects can be warped and cracked timber components,
swollen lead key weights, loss of tuning plank grip on tuning pins,
hardening of felting, compromised glued joints to name a few. Pianos need
a certain moisture content retained in the timber, usually around 8-10%.
This would be maintained if the relative humidity in the air around the
piano was at an ideal constant 42%. On the South East Queensland coastal areas we
have found humidity levels to change from as high as over 90% to lower
than 30% . The piano timber soaks in and gives up this moisture from the
surrounding atmosphere slowly but follows these changing patterns
throughout the year, sometimes causing these long and short term faults in
the piano. It is best to position your piano in the central part of the
home, on an inside wall. Away from heaters, fireplaces, and air
conditioners and draughty movements of air through doorways and windows.
If being stored for a period, off bare concrete floors and not stored in
sheds and garages if possible.
A PIANO LIFE SAVER SYSTEM by
Dampp Chaser is a
piece of equipment that can be fitted in to your piano to help alleviate
humidity problems. It does this by creating a regulated, close to constant 42% relative
humidity inside the piano. Under these conditions your piano performs and
sounds its very best year in, year out and will last at least twice as
long. Some pianos will react to changes in humidity worse than others.
Even in the best of positions in a home, humidity can still sometimes be a
problem. If in doubt, get your tuner to assess whether your piano needs
this equipment. Personally I have found that pianos in good condition,
fitted with these systems perform very well and are very stable with
little or no problems after fitting.
SERVICING. Since the 1930’s
electronic music keyboard systems have evolved in to awesome achievements
in sound reproduction.
latest generation of microprocessor controlled memory based instruments
have unsurpassed capabilities, functions, features and reliability. We
have gone through around 80 years of research and development worldwide,
to having available now instruments
that allow musicians to be creative at all levels.
Everybody can enjoy the thrill of playing music.
organ and keyboard product servicing profession has never been totally
easy. Although I admit some jobs are a breeze. But mostly the difficulty
in fault finding is having to be familiar with the different systems of
electronics used in different models even within the same manufacturer.
The systems used in electronic keyboard instruments over the last 80 years
have varied greatly. From magnetic tone wheel systems with valve
amplification and filtering invented by Laurens Hammond in 1934 to
discreet transistor, oscillation, filtering, and amplification,
found later in Japanese instruments. Top octave synthesizer systems then
became popular to keyer divider systems with digital control matrixes.
Microprocessor controlled systems with pulse code modulation
emerged giving us a taste of truer voicing with the advent of MIDI. Then
came digital organs with the memory based systems we enjoy now. All these
complicated systems had also many variances in between.
technicians conversant with all these types of electronic keyboard
instruments are getting a little hard to find as the years roll on and
technology changes. Our business takes pride in being able to offer this
service to organ/keyboard owners.
all piano tuners repair and service electronic organs. This is a highly
specialized field, which requires dedicated training in electronics and
electrical servicing. It takes years to acquire the expertise to service
all makes and models of electronic contemporary and classic organs.
is now also a requirement by law, to be an electrical license holder to
carry out repairs to organs, pianos and keyboards that are plugged into
240volt household power sockets. For your safety, if you are concerned,
ask to see a license.
areas we cover with tuning and servicing are the Wide Bay/Burnett,
Cooloola Coast, and top end of Sunshine Coast region . We also service
these and outlying areas with new and used pianos, organs and keyboards.
Lucien Lowe (Australasian Registered Piano Tuner/Technician)
EXPLANATION OF INHARMONICITY. To understand the
complexities of tuning a piano, one has to first understand the basic physics
of a vibrating piece of music wire under tension between two support points.
In other words the vibrating piano string when it is struck with the felt
The energised string behaves in a peculiar and complex
manner, moving basically in a 360 degree plane, wobbling if you like, from
several specific points along its length. The string virtually wobbles in a
bow the full length of the string. The sound produced by this energy is the
fundamental harmonic and lets say it is moving or vibrating at 220 times a
second, or A on the piano below mid C. The string also divides and vibrates
from the centre of its length in two smaller bows about half the size of the
fundamental. This energy in the string produces a frequency twice that of the
fundamental ie. 440 times a second or A an octave up. This is not the end of
it though. The string continues to divide in half, in each section with these
sections producing mathematical multiples of the very first fundamental
harmonic. The harmonics produced within the one vibrating string goes:
fundamental, octave, octave and a perfect fifth, double octave, double octave
and a major third, double octave and a perfect fifth, double octave and a
dominant seventh, triple octave and on and on gradually getting weaker in
energy or sound volume produced as the harmonics progress. The notes produced
would in other words be: A,A,E,A,C#,E,G,A….. this is as you might agree a
lot of sound or notes coming from one string. Quite so, and that is one reason
why the piano sound is so appealing and hard to reproduce electronically.
Around 20 harmonics in a good piano exist with only the first few that can be
clearly heard and used in the tuning process.
concept is grasped, we have to take into account that the string has
stiffness, thickness and weight. If it were a theoretically perfect string
with no thickness, stiffness or weight, then the produced harmonics would be
perfect mathematical multiples of the fundamental. But imagine the vibrating
string again. Where it divides in half the first time, producing the second A
ie. A440, because of the imperfect conditions of thickness, stiffness and
weight of the string, there is a small section in the centre of the string
(second harmonic) that virtually does
not move. Thus the length of the vibrating sections producing the second
harmonic are not quite equal to the length producing the fundamental or first
harmonic. This means that instead of the second harmonic vibrating at 440
times a second it could be something like say for example, 439 times a second,
making the second harmonic slightly flat i.e. one cycle per second, to the
fundamental. This flatting of the harmonics occurs progressively all the way
up the harmonic ladder and produces what is called – inharmonicity in the
All pianos are unique in their inharmonicity because of
the differences in timber, stringing, scaling, bridge positions and many other
factors effecting this phenomenon. Every piano has to be tuned basically
according to its amount of inharmonicity. The octaves are gradually and
slightly sharped from bass through tenor to treble, by varying amounts
according to the individual instrument. Thus compensating for the out of tune
harmonics with in each string. Phew! A
little heavy going, but an important step in coming to grips with piano tuning
techniques. When I learnt piano tuning, this concept wasn’t revealed for the
first couple of years. Once it was explained, the jigsaw puzzle started to
make some sense. Learning the relationship and interaction of coincident
harmonics of one note with another is the next concept to grasp.
Lucien Lowe (Australasian Registered Piano Tuner/Technician)
In The Life Of A Piano
The night before several calls were made to
organise the day’s work.
This could be in any town in the Wide
Bay/Burnett/ Cooloola Coast/ Sunshine Coast region.
An early start is the go as the travelling usually takes between a half
hour to a little over an hour to the first customer. Usually a rise at
5.30am gets to the first job around 7am. Some customers are a little
bleary eyed at this time but most are up and preparing for work
themselves. A quick greeting amongst the confusion of getting breakfast
under way and organising the kids for school, the lady of the house leads to the piano and offers a cuppa. A coffee first up
kick starts the grey matter and seems to help concentration .
kids scurrying to get ready, Dad throwing down breakfast and disciplining
the slow coaches, Mum answering the phone the dog going berserk with all
the excitement and the old grandfather clock on the wall tick tocking and
chiming out of tune we begin this all important work on the piano. A clean
throughout may be in order, a quick check to measure pitch and get the
feel of the playability, touch or action of the piano. Adjustments need to
done and any faults rectified before tuning. After establishing the pitch
of the piano a decision is made whether to pitch raise (bring to standard
A440) or to tune to the piano's present pitch. Some pianos are left far
too long between tunings, pitch can drop drastically, making it difficult
to bring to A440. All ok tuning begins. Once the temperament is set and all
notes are in their correct equal tempered relationship, the unisons are
once more checked for stability. By this time it’s around 9.30 am. Time
maybe for another coffee and a chinwag.
Next job, if the homework is done
correctly, shouldn’t be too far away so a short drive to the next customer
brings us to a piano we haven’t seen before. "Hasn’t been tuned for thirty
years", we’re informed and the heart sinks a little as we know that this
could spell trouble. Pianos can develop problems from neglect, age and
humidity. As we take off the upper and lower boards, our trained eye
is going over for tell tale signs of all kinds of nasties. Like sprung
plates, weak tuning planks, split sound boards, cracked bridges, vermin
damage to felting and woodwork, glue and felt humidity related damage,
string breakage and numerous other discreet, insidious and nitty gritty
problems. Assessments and recommendations are offered and with the
instructions from the owner, “mate just do what you can” we begin to put
years of experience into getting this old clunker into shape. All serious
faults are rectified, like tight or seized up moving parts, excessively
worn friction parts, and loose centres in the hammers, wippens and jacks.
A pitch raise is always the order of the day with this type of job, so we
decide how much we are going to raise this instrument in pitch. Sometimes
it is just not advisable to raise any more than the highest pitch found,
because of possible string breakage and the piano not structurally
sound. Two hours or so later we are happy with the result so after we have
a short discussion with the piano owner on how to look after this delicate
old marvel of musical wonderment - off to lunch. Oh No! not Maca's again.
First job for the afternoon is an appraisal on an old piano the customer
has requested us to do for them. When buying a piano privately or
without a guarantee it is always advisable to have a qualified and or
experienced person in piano repair to assess the quality and condition of
the piano before buying. It’s like buying a second hand car. It may look
good from the outside but inside it could well be a nightmare.
Upon arrival we greet the owners and
they are happy for us to do the appraisal for our client. Cabinet checks
first, then pedal traps and while we’re down the bottom of the piano we
check for bridge/ soundboard and plate relationships. Looking for any
irregularities and obvious and not so obvious splits and cracks in
timberwork. Down bearing checks are done at this time also. All defects
are noted down for the final report. Next the action of the piano is
checked by playing each and every note. An experienced tuner can pick up
quickly any problems with the playability even before the action is looked
at or removed. The action is now viewed and we are looking for signs of wear and the
stage of wear of the felting and friction points in the action. This is
all noted down. We take out the action now and have a close look at and
across all the working parts. While the action is out the tenor and treble
bridges are checked along with all other normally obscured parts of the
soundboard and plate. With all this assessed, the action goes back in, and
another check of the action and pedals done. Pitch is then checked across
the whole keyboard and tuning pin stability is checked. With all this
information listed we can give our customer an indication of good, bad
or in between condition of their impending purchase.
job booked in for the day is a piano at one of the local schools. Signing
in at the office we head to the music room. Usually with a bit of luck we
manage to arrive at the school when the kids are heading for home. So all
is quiet and peaceful. Listening to that all important interaction of
piano string harmonics can get intense. The biggest distraction when
comparing piano intervals is human voices in the background. Like tuning
during a ladies morning tea gathering can be absolute murder. A fine tune
generally is all that is needed here as we have tuned this piano
regularly over the years and it was last tuned 12 months almost to the
with the days work and with the feeling of accomplishment we head home a
know, the piano is deeply embedded in our culture and is one of man’s
finest and most clever inventions.
the hands of the piano player, this incredible instrument has entertained
us for hundreds of generations since it emerged from Europe around three
May the acoustic piano go on forever!!
Lucien Lowe (Australasian Registered Piano Tuner/Technician)
LOWE’S PIANOS AND ORGANS
13 SARAWAK COURT, TIN CAN BAY, QUEENSLAND, 4580
PHONES: 07 5486 4328 MOBILE 0417 742 791